Contact us
Did you know that we offer reduced fees in your online portal? You can view your documents, make a claim and so much more. If you still need to speak to a member of customer services you can using the contact details below.
You can contact us on 0330 124 5773 or email us at documents@doddlecover.com and one of our team will be happy to help.
Mon - Fri 9:00am - 7:00pm
Sat 9:00am - 2:00pm
Sunday Closed
You can contact us on 0330 124 5773 or email us at documents@doddlecover.com and one of our team will be happy to help.
Mon - Fri 9:00am - 7:00pm
Sat 9:00am - 2:00pm
Sunday Closed
You can contact us on 0330 124 6534 and one of our team will be happy to help.
Mon - Fri 9:00am - 7:00pm
Sat 9:00am - 2:00pm
Sunday Closed
Speak to our claims team round the clock on 0330 124 6277
We are dedicated to delivering a first class level of service to all policyholders. However, we accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future. Our customer service team are here to help on 0330 124 5773 or complaints@Insentureunderwriting.com who will do all they can to swiftly resolve the issue. You can request a copy of our complaints procedure free of charge at any time.
You can also write to us at:
doddle cover
1st Floor
94 - 102 Highstreet
Hampton Hill
TW12 1NY
We will make every effort to resolve your complaint by the end of the third working day after receipt. If we cannot resolve your complaint within this timeframe we will acknowledge your complaint within five working days of receipt and do our best to resolve the problem within four weeks by sending you a final response letter. If we are unable to do so, we will write to advise you of progress and will endeavour to resolve your complaint in full within the following four weeks.
When contacting us please provide:
- A policy number and/or claim number.
- An outline of your complaint.
- A contact telephone number.
If we are still unable to provide you with a final response at this stage, we will write to you explaining why and advise when you can expect a final response. At this point you may refer your complaint to The Financial Ombudsman Service at the following address:
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk